Lowlevelfatalerror

We'll help you troubleshoot issues with Space Hulk: Deathwing.
iaznstorm
Posts: 4
Joined: 15 December 2016, 00:49

Lowlevelfatalerror

Post by iaznstorm » 15 December 2016, 00:54

I've been playing for 70 minutes and everything was fine.
I got to the defend part of the first mission and my game keeps crashing with the message: lowlevelfatalerror
Please help.

I'm using
Intel Core i5 3.3 GH, 8GB, 64-bit
AMD R9 380

Pyeatt
Posts: 2
Joined: 15 December 2016, 03:45

Re: Lowlevelfatalerror

Post by Pyeatt » 15 December 2016, 03:47

I am having this EXACT issue! I just updated my Nvidia driver and restarted, same thing still. Tried on medium and low settings. Someone help solve. Where's the techies?

EZBrainless
Posts: 2
Joined: 15 December 2016, 11:40

Re: Lowlevelfatalerror

Post by EZBrainless » 15 December 2016, 12:19

Same problem here. Afte 60 minutes of playtime i got also the crash with the information of lowlevelfatalerror.....
System:
Windows 10 64Bit
Ram: 16GB
Intel Core i5-6500 3.2GHz
AMD Radeon R9 380 Series

FocusTechSupport
Administrateur
Posts: 27
Joined: 19 September 2013, 09:45

Re: Lowlevelfatalerror

Post by FocusTechSupport » 15 December 2016, 15:00

Streum On is currently working on a game update and we need to forward them your report.

A. Provide a System Information report:

1. Press the keys Windows Start (bottom left) and 'R' from the keyboard to open the 'Run dialog box' and type: MSINFO32
2. Click the button 'OK'.
3. Click 'System Summary' (upper left).
4. Click 'File' then 'Export...'.
5. Enter a file name (from File name:) and save the file on the Desktop (click Desktop under Favorites, upper left).
6. Close System Information.
7. Right click on the file located on the Desktop and click 'Send To' then 'Compressed (zipped) folder'.

B. Provide the crash dump (if you have one):

1. Open 'Windows Explorer' or 'File Explorer' from the taskbar.
2. Open the Local Disk '(C:)' under 'Computer' or 'This PC'.
3. Open the folder 'Users' then the folder of your Windows username.
4. Open the folder 'AppData' (*) then the folder 'Local'.
5. Open the folder 'SpaceHulkGame' then the folder 'Saved'.
6. Open the folder 'Logs'.

If you crashed, the game automatically creates a folder.
Right click on the folder and click 'Send To' then 'Compressed (zipped) folder'.

C. Post your report with a description of the problem and add the System Information report and the crash dump in attachment.


(*) The 'AppData' folder is an hidden folder by default, to view this folder:

WINDOWS 7
Click 'Organize' from the top left then 'Folder and search options'.
Click the tab 'View' and check 'Show hidden files, folders and drives' under 'Hidden files and folders' from 'Advanced Settings'.
Click the button 'OK'.

WINDOWS 8/WINDOWS 10
Click the tab 'View' and check 'Hidden items'.

iaznstorm
Posts: 4
Joined: 15 December 2016, 00:49

Re: Lowlevelfatalerror

Post by iaznstorm » 16 December 2016, 03:49

I was playing the first mission and then suddenly, my game freezes then it closes with the message:

"Lowlevelfatalerror" and something along the lines of "Unreal Engine is exiting due to D3D device being lost"
I also noticed a message on my taskbar saying "Display Driver Stopped Responding and Has Recovered"

Attached are what you requested.
Attachments
SystemInfoReport.zip
(65.15 KiB) Downloaded 14 times
Logs.zip
(629.85 KiB) Downloaded 13 times

Pyeatt
Posts: 2
Joined: 15 December 2016, 03:45

Re: Lowlevelfatalerror

Post by Pyeatt » 19 December 2016, 03:04

Intel quadcore i5-2320 3.00 ghz
12GB Ram
NVidia GeForce GTX 660 Ti

Not the best, but supposedly more than sufficient to handle this game on Medium, and no part of this rig is AMD, so the compatibility issues shouldn't exist there.

Taiko
Posts: 2
Joined: 26 December 2016, 13:27

Re: Lowlevelfatalerror

Post by Taiko » 26 December 2016, 13:32

Had the same issue today, Dec 26, 2016. I've updated everything I can update (Though they WERE up to date.) Issue didn't get fixed. Kind of odd, as I played a pair of missions with some friends with no issues....
Attachments
system info.zip
(167.7 KiB) Downloaded 12 times
UE4CC-Windows-83012A1D4DA4BD8553AF93BA9F323F65_0000.zip
(38.69 KiB) Downloaded 13 times

Ticks
Posts: 2
Joined: 28 December 2016, 08:25

Re: Lowlevelfatalerror

Post by Ticks » 28 December 2016, 08:53

Hello Emperor's Technical,

My "UI" had the same problem, crash with the message : "Lowlevelfatalerror ... Unreal Engine is exiting due to D3D device being lost.D3D device was not available to assertain DXGI cause."

System
Porc : i7-4770K
RAM : 16Go
Video : NVIDIA GeForce GTX TITAN (376.33)

Attached are what you requested.

For The Emperor !

(Yes ! I love this universe and game :mrgreen: )
Attachments
UE4CC-Windows-F5C6850742C889986BED448F0645A246_0000.zip
(65.58 KiB) Downloaded 14 times
MSINFO32_TITAN.7z
(71.97 KiB) Downloaded 12 times
message.PNG
message.PNG (8.98 KiB) Viewed 1519 times

adzcriz
Posts: 5
Joined: 01 January 2017, 08:20

Re: Lowlevelfatalerror

Post by adzcriz » 01 January 2017, 08:24

I am having these exact issues, the horde at end of chapter 1, just a crash.

game is unplayable.

Specs
Win 10
24mg Ram
Intel core I5
AMD Radeon R9 380

crash and system attached
Attachments
UE4CC-Windows-10319F3C4E03197F68EE91879E3537B8_0000.zip
(240.08 KiB) Downloaded 12 times
adzcrizmsinfo.zip
(62.01 KiB) Downloaded 13 times

Ticks
Posts: 2
Joined: 28 December 2016, 08:25

Re: Lowlevelfatalerror

Post by Ticks » 03 February 2017, 14:15

Hello Emperor's Technicals,

Please send us a signal like "We are working on this problem".

We trusted you by purchasing this game.
We have made "the effort" to remount the problem by creating an account on this forum.
We made "the effort" to write a courteous message by following your instructions.
Make a little effort to make us a return on this problem.

Regards ;)

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